Resident portal
Residents sign in on the web or a phone to start or stop service, see their balance and past bills, and pay by card or bank transfer.
Early prototype
One system for running a small municipal utility.
Utilio puts the resident portal, billing, work orders, meters and inventory in one place, so a request from a resident, the work in the field and the account it changes all stay in step.
What it does
Utilio is aimed at cities and villages that bill water and sewer themselves, roughly 5,000 to 20,000 accounts, where a small office does everything from the counter to the bill run.
Staff console
Customer service staff look up accounts, premises and meters, handle requests from the portal, and see payments the moment they post.
Work orders
Every start, stop, meter swap or investigation is a work order tied to an address and an account. When the field crew completes it, the account, meter and billing update together.
Meter health
Meters that stop reporting, run backwards or spike get flagged and turned into a work order, so a failing meter is caught before it produces a string of estimated bills.
Inventory by scan
Meters, radios and parts are received, moved and issued to work orders by scanning a barcode or QR code, from a phone camera or a handheld scanner.
Billing
Meter reads feed the bill run. The prototype covers simple water and sewer rates, a balance residents can pay against, and a final bill when service stops.
How it fits together
- 1A resident asks. They request to start service at a new address from the portal.
- 2The request becomes a work order. Staff review it and route it to a field crew.
- 3The crew does the work. They scan the meter, record the read and take a photo from the field app.
- 4The account changes. Completing the work order turns the account on and starts billing from that read.
Residents never change an account directly. Every change goes through a work order, so there is always a record of who did what in the field.
Where things stand
Utilio is an early prototype built by a two-person team. It runs on demo data, it is not for sale, and no city uses it today.
We are talking with people who work in municipal utility offices, finance and public works to learn how the work is really done and where today's tools get in the way. If that is you, we would value 20 minutes of your time, and we are happy to show you the prototype.